Tanya R Ywv

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Verified Reviewer
| map-marker Henderson, Nevada

Lies & thieves!

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Scam! Thieves!

Don't care about their clients! Avoids hundreds of calls and emails! No response! Leaves you hanging!

The manager David has completely ghosted me! He has wasted so much of my time trying to get a hold of him and writing emails, now he's going to waste more of my time to take ILK to small claims court. He recorded our phone call, as did I, and I have provided all the documentation & medical notes needed to break my 1 year contract that I paid for upfront without hesitation. I went to maybe 5 classes when suddenly I needed an emergency surgery and could no longer punch for 6-12 months.

Every punch was slowly damaging me, and I didn't know it til I blacked out and cracked my face open. They will screw you over! Highly recommend finding a company that keeps their word and honors their contracts. Horrible communication.

Horrible management. AVOID ILK!!!

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Loss:
$1100
Cons:
  • Lose money and stress

Preferred solution: Full refund

User's recommendation: Avoid this scam!

Emma G Dgg

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Verified Reviewer

Complaining to better business bureau

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Ilovekickboxing - Complaining to better business bureau
False facebook advertisement They wanted to tell me it was free with a $599 deposit that I would get back after a six week challenge How does 6 weeks free go to 6 week challenge accepted upon a $599 deposit? Oh that I get back if I beat the challenge I will be going to higher departments to resolve this act of deception.
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Preferred solution: I would like to report them and hand it over to God… not my will be done but his.

Vannessa R Ejx
map-marker Skokie, Illinois

They do not respond when you try to cancel membership

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Ilovekickboxing - They do not respond when you try to cancel membership
Ilovekickboxing - They do not respond when you try to cancel membership - Image 2
They ignore you and charge your card without authorization. They do not respond to texts emails or phone calls.
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Loss:
$99
Cons:
  • Terrible customer service

Preferred solution: Full refund

Terry Y Osr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Refund

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Ilovekickboxing - Refund
You guys stated that I use the card how when there no location in Minnesota to use the card I want my money back
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Loss:
$44
Cons:
  • Take money from you

Preferred solution: Full refund

User's recommendation: False advisement for groupon

Valerie H Uty

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Verified Reviewer
| map-marker North Haven, Connecticut

Totally Displeased

Day one was a horrible experience and the phone calls prior were worse. You cant hear the caller and you end up with a headache by the end of the conversation.

Prior to the first booked class and receiving confirmation of a 5:15 class by email, we arrive 30 minutes prior as requested only to be told we cannot wait and had to return at 5:15 because class does not start until 5:45.

No one EVER made mention of a 5:45 class.

We return at 5:20 for the now 5:45 class to be told we need to reschedule. Of course we resist because now the miscommunication on the part of ILKB is not even being acknowledged even after showing the email we received confirmed a 5:15 class

Luke was apologetic but this little girl Gabbi was very obnoxious, extremely rude, unprofessional and continued to insert her unsolicited feedback even when asking her to not speak to me. She even said she will call the cops but unbeknownst to her, I am the cops. I told her to go ahead as she continued to try kicking us out.

She surely cannot be what you want to represent your entity as. Her behavior was extremely inappropriate as she offered no accommodation to what occurred.

We received calls from Cece and the manager Kristine to make scheduling arrangements and are extremely displeased with the entire process as well as the way your miscommunication was handled.

We will be requesting refunds and writing a more formal notice to your headquarters.

I would advise the local community to not partake in supporting this facility.

View full review
Loss:
$40
Pros:
  • Idk
Cons:
  • Location in north haven

Preferred solution: Full refund

User's recommendation: Do not go to North Haven CT if you have colored skin

Diana F Eov
map-marker Coral Springs, Florida

Studio closure - Membership Refund

My studio closed due to covid and I have over $400 of unused classes. I tried emailing corporate that informed me to contact my closed studio which is impossible since all emails and calls are unavailable. I would like a refund for all my unused classes as I did not receive any credit or refund and it has been over 3 years now. Corporate has been no help and unwilling to assist with finding a resolution. Lacks empathy
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Loss:
$450

Preferred solution: Full refund

User's recommendation: Don’t sign up

Tarik Oku

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Verified Reviewer
| map-marker Denver, Colorado

Trying to set up my first class and te studio is not responding

Tried calling and nothing! I want money back or set up a class. I want to talk to someone about the Lakewood Colorado studio
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User's recommendation: Show up in person. Don’t go through the website or try to call the studio

Misena L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Not able to contact

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My location closed no warning and I have I believe 18 sessions left and would like to get a refund but I call and they are not on service
View full review
Loss:
$400
Cons:
  • Shut down without notice

Preferred solution: Full refund

User's recommendation: No don’t do it

Jennifer B Lqe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingsville, Texas

Refund for service not rendered

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Ilovekickboxing - Refund for service not rendered
They have *** poor management. Services promised and not rendered. They did not hold up their end of the bargain and took my money. SORRY *** PEOPLE. also, they tried charging me a cancelation fee without sending me a cancelation contract.
View full review
Loss:
$250
Pros:
  • Trained instructors
Cons:
  • No management no accountability liars and thieves

Preferred solution: Full refund

User's recommendation: Stay far away get a gym membership that offers these types of classes they are thieves and liars and you cant get a hold of any one in charge.

Daisy M Cie

Customer service socks. Nobody is helping me get my refund from July.

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I canceled my membership, followed all the correct steps and I haven't received my $255 refund. I called the gym they can't help me. I emailed the email address for refund 5 times no response. There's no number to call. This is ridiculous that I have to beg for my refund.
View full review
Loss:
$255

Preferred solution: Full refund

Anonymous
map-marker Chicago, Illinois

Refund inquiring

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I wanted to end my membership to the Dempster location and submitted a request via email. I was still charge for the service and when I reached out to get a refund I was given the runaround for two weeks and still had not received it.
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User's recommendation: Do not sign up for the membership

Jaquon Aaz
map-marker Midlothian, Illinois

I need a refund

The phone number provided is not in service. Is there any other number I can try. They probably have so many customer complaints they're avoiding they don't even have an active phone number to speak to someone about a refund that is owed to use. It's ridiculous that I had to go to the post office and send a certified letter to cancel. Paid another $8 and still haven't received my refund
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FNU B Lmc
map-marker Houston, Texas

Membership cancellation

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This is Bindu. I joined ILoveKickBoxing in January. Soon after I converted it to year long membership. One day I fell down there and I was not able to there for three to four weeks because of sprain. After that I never visited center location since March. I am being charged every month because the membership is not cancelled. Can you please help me to cancel my membership. Full Name : Fnu Bindu Contact Number: 936217**** Registered email : bindu.031@***.com Birth Date: 01/24/1989 Last Charge amount:125 Address of Billing: 2176 woodland pine dr, conroe, TX 77384 Last four digit of credit card : 9428
View full review
Loss:
$400
Pros:
  • Classes are fun
  • Good workout
Cons:
  • False and unreasonable practice advertisement
  • Deception

Preferred solution: Full refund

Anonymous
map-marker Sacramento, California

Membership Cancellation

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All I can say is Once you give them your account info, you will not be able to cancel your own membershipthey will make it extremely difficult for you to cancel your membership as they continue to take fees from your account each month SCAM!!!
View full review
Pros:
  • Location
Cons:
  • Management

User's recommendation: Don’t sign up

Anonymous
map-marker Chicago, Illinois

I want to cancel my member ship

Canceling my membership because the owner or who ever she is really mean to the members and put religion in the middle she is being resist her name is Huda dogan
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Anonymous
map-marker Brookfield, Wisconsin

Membership

I need to cancel my membership but the gym I was going changed its name and now they cant help me at all
View full review
Pros:
  • Love it
  • Fun hard workout
Cons:
  • Studio closed with no refund for classes

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