Paige S Lwz
map-marker Fairlawn, Ohio

Dipped after 1 year of membership

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I renewed my membership with this promotional deal for $750. It was supposed to start on April 22! However on April 1 the owner Andrew Mort closed ILKB in Akron with NO notice. I still haven’t received my refund or gotten an email from corporate to follow up. This is extremely disappointing and a lot of money!!!
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Reason of review:
Return, Exchange or Cancellation Policy
Osha Rua
map-marker Brookhaven, New York

Waiting for refund from Miller place location that was closed suddenly

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Did not receive refund from location that was abruptly closed
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Reason of review:
Return, Exchange or Cancellation Policy
Saul Tuf
map-marker Chicago, Illinois

No help from customer service . So basically we are on our own if the location closed down and owner doesn’t respond even though I have payment in advance. Such a scam. Will avoid ILKB in the future

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My location has closed down without any notice . I need my payment receipts for 2019 also refund for the prepayment I have made for April and May
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Anonymous

Pushy sales

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I showed up to Falls Church location 5 min before my first class and they turned me away because they didn’t have a chance to “get to know me” first...really didn’t have a chance to upsell before I even tried it. There were only 2 other people there for class... really disappointing that they didn’t just let me sign the waiver and work out.
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Shelly G Lwh
map-marker East Greenwich, New Jersey

I love Kickboxing Hanover

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I love kickboxing is amazing! The instructors are so energetic and helpful! They make the classes fun and it’s amazing how fast the class (sweat session)goes by. I feel so much stronger and have so much more energy!!!
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Reason of review:
Good customer service
Kianne G
map-marker Texas City-League City, Texas

ILKB Friendswood is an Awesome Way To Start My Day!

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In my first session, with medical modifications and all, l really wanted to get beyond my 80% mobility, but l didn't think l'd be able to keep up with others.

Just wow, the staff really worked with me, always encouraging me to keep on trying. My confidence has gone through the roof!.

I still have quite a ways to go, but it's so easy to keep coming back to

an energetic, friendly and clean environment with staff and members l now consider friends.

Often l choose the earliest session available for the day, and truly, it's the BEST hour of my day!

My COMPLAINT: It is super dooper expensive.

In my first session, with medical modifications and all, l really wanted to get beyond my 80% mobility, but l didn't think l'd be able to keep up with others.

Just wow, the staff really worked with me, always encouraging me to keep on trying. My confidence has gone through the roof!.

I still have quite a ways to go, but it's so easy to keep coming back to

an energetic, friendly and clean environment with staff and members l now consider friends.

Often l choose the earliest session available for the day, and truly, it's the BEST hour of my day!

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Pros:
  • Fun workout
  • Workout staff
  • Classes are fun
Reason of review:
Good quality
Anonymous

Cancel

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I admit its a good workout, but not worth the price. Its repetitive and boring. Join a gym where you have choices like Planet Fitness...10 bucks a month. Im paying over 200 dollars a month which recently i realized i wont be able to afford it.
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Stacy P Gaj
map-marker Brighton City, Michigan

Fly by night "gym"

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Joined with over a $300 fee and a $125/month fee. Just about 5 months later, they took my monthly fee out and closed their doors 2 days later refusing to provide any refund. Beware of this place.
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Loss:
$625
Pros:
  • Workout
  • Facility
  • Instructors
Cons:
  • Prices
  • Customer service
  • Business tactics
Reason of review:
Stolen Money/Closed Doors

Preferred solution: Full refund

Kolleen Yut
map-marker Kenosha, Wisconsin

Cancelation

I was injured during a side kick and haven't healed properly, I continued to attend classes- modifying the kicks but now I cannot modify any thing any longer, *** it even hurts to walk out of the class afterwards and hurts until the next day. I am starting physical therapy starting today- but sadly I will have to cancel my account/ membership due to injury. How do I start the process?
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Reason of review:
Return, Exchange or Cancellation Policy
Nahlia Ehb

Membership I want to cancel it

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No contact. Lots of excuses. Lack thereof customer service. Avoidance
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Reason of review:
Poor customer service
Maritza P Nnl

Cancelation

How do I go about canceling my membership? I have been injured more than once and I'm not able to continue my membership there. My doctor has recommended me to stop and seek physical therapy. Therefore I need to cancel my membership.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Avoid this place

Owner is a really mean guy. He will have no problem yelling at you in front of customers or telling lies about you if you challenge him on his own lies and incompetence.
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Burhan Rtp
map-marker Toronto, Ontario

Appointment

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Trying to book an appointment. No one is picking up the call. I have called over dozen times
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yvette c Ity
map-marker Orland, Illinois

NO GROUPON

I signed up for 10 classes with a great deal from Groupon to add to my cardio. It took a month before there was class availability for me to start. I wasn't interested in becoming a member i just want to finish out my groupons. it was great at first only two non-members are able to take a class with members and you have to schedule a week in advance. No problem plenty of classes to chose from. That was great until after week five. They closed all classes except 6am Friday, 4pm 5pm and 7pm Friday and two other nights at 7:45pm. Why not just say you're pissed no one is joining your club and you made a mistake putting it on Goupon. Also the classes are freezing the air is on when it's 40 degrees outside. What a Crock of bull.
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Loss:
$50
Pros:
  • Good cardio class
Cons:
  • Closing all classes because you dont want to join the membership
Reason of review:
blocked classes

Preferred solution: take your club off groupon and stop blocking classes

BEATRICE S Dmn

So worth the money!!

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A lot of the times you walk into a gym and the trainers don't honestly care! But the instructors in ILKB is so caring and fearless. No complaints!!!
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Pros:
  • Instructors are fun and encouraging
  • Good cardio class
  • Workout
Reason of review:
Good customer service
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