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1 comment

I was laid off from my job a few weeks ago, and politely reached out to my local gym to let them know I could no longer afford the class. They referred me to a corporate email address, which sent me a generic auto generated email, stating my membership would not be cancelled if I was not injured and had a doctors note.

After this, I reached back out and the gym has now resorted to simply ignoring me. They will not answer my calls or even respond to my emails.

I will have to resort to taking legal action. I am baffled that they would teat customers this way and will NEVER RECOMMEND TO ANYONE EVER.

Product or Service Mentioned: Ilovekickboxing Membership.

Reason of review: Poor customer service.

Monetary Loss: $125.

Preferred solution: Full refund.

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I am in a similar boat as you. I tried to cancel because financially I got hit hard with my student loans. I was told directly that they only cancel membership only if you are moving or it is a medical issue.

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